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Insurance During COVID-19 Pandemic Behavioral Health Providers (Video)

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ABA Therapy & Telehealth FAQs & Their Answers

Authors

Erin Mayberry, BCBA, LBA

Director of Customer Success

Kaitlin Doyle, MBA, OTR/L

TheraWe Clinical Director


There have been many questions about the effectiveness of telehealth and applied behavior analysis (ABA therapy). Telehealth is a fairly recent trend that’s becoming more popular due to social distancing restrictions.

It’s more convenient than in-person therapy in many ways. There are several ways to meet with a certified therapist through video conferencing and messaging.

Telehealth can help ABA therapy reach out to more people. For more information on the topic, here is an ABA Therapy & Telehealth FAQ.

How can telehealth help ABA therapy providers expand their practice and reach more people?

With telehealth services, ABA therapy providers are able to expand the scope of their practice. In the past therapy was mainly offered in the patient’s home, or otherwise a clinic or healthcare center.

Now, these services are able to be provided remotely.

ABA therapy providers can reach out to more people, without being restricted by the geographical area. This is a big benefit for customers. People in need of a therapist have more access to one without time or distance restrictions.

Often people can’t travel to see a therapist because of work, family, or other responsibilities. Telehealth provides an opportunity for these kinds of people who can’t get to a therapist’s office as easily.

Certain patients actually prefer remote therapy because along with being convenient, they don’t want to go see a therapist in person. Telehealth allows ABA therapy providers to reach out to these people and expand their practice.

Is telehealth approved by insurance?

This is a common question in an ABA Therapy & Telehealth FAQ. Telehealth is approved by insurance.

It will, however, depend on your payor and it can vary from state to state. It might not necessarily be approved for everyone, so it depends on each case.

Clinicians can contact the insurance company and ask whether or not telehealth is covered by their client’s specific policy.

You should ideally check with your insurer to find out how telehealth is covered by your policy.

How can you increase parent engagement when providing telehealth services?

One way to increase parent engagement when providing telehealth services is by setting appropriate expectations with the family and making accommodations based on the needs of the family.

First, find out information about the home environment from the parent. This will allow you to identify how he or she will be most successful.

Next, streamline communication to decrease channel fog. If you are using multiple channels of communication, for example messaging or video chat in one place, sharing parent training resources and the child’s data is in another place, and then there is a third-place for non-therapeutic communication and clinic updates, your parents may be at risk for channel fog. Condense all parent communication into one place.

In addition, consider the device the parent uses most often, whether this is a computer, tablet, or smartphone. Communication is most successful when delivered on the device he/she is using most often. This will help with engagement, as well.

Gamification and positive reinforcement are also great ways to improve parent engagement. Setting up a daily task list or specific focus for the parent will help the parent digest the information being provided and have actionable steps.

With positive reinforcement and encouragement, the parent will feel success. As the parent feels success, he/she will gain more confidence and be more engaged in the process.

How are clinicians running assessments via telehealth?

Different assessments have been made via telehealth, although more research is to be done in this area.

In previous research, David P. Wacker and colleagues in 2013 conducted functional assessments (FAs) via telehealth with 20 young children with autism spectrum disorders.

They trained parents to implement procedures at home while there was a clinician observing via online video conferencing.

FAs completed within a multielement design identified environmental variables that maintained problem behavior in 18 out of 20 individuals studied.

The results suggest that behavior analysts can effectively and efficiently conduct FAs via telehealth.

There have been other articles published in 2020 that look at preliminary findings on telehealth effectiveness.

Kelly M. Schieltz & Wacker also reviewed previous research in telehealth and provided a comprehensive summary of what is known regarding assessment and function-based delivery with remote services.

Emily Unholz-Bowden and colleagues also did a literature review on telehealth, specifically regarding the effectiveness of caregiver training and training packages that can be effective.

From a BCBA’s perspective, how can we make telehealth more comfortable?

From a BCBA’s perspective, you can make telehealth more comfortable in different ways. Certain professionals prefer to set up a typical home office environment.

This is better if you prefer to sit down and focus and complete your daily tasks in a distraction-free setting. Others prefer to move around and have more flexibility and mobility. It depends on the person.

For BCBAs, you can be quite flexible in the way you choose to work. It’s up to the individual to build a routine in a setting that works for them. There are also ways to make the situation more comfortable for families and children.

Explain the setting to the family before you start. Even things like if your cat could walk past in the background or if you need to move to get new materials.

It depends on the nature of your practice. It’s a good idea to explain what the sessions will be like and what the patients are likely to see or hear through your camera.

For a BCBA, it’s especially important to set up an ergonomic workspace.

This might mean investing in an ergonomic chair, desk, and electronic equipment. This is important for your health and wellbeing. It’s as important from home as any other workplace.

How can telehealth provide more care and more billable opportunities?

Telehealth can be used in several ways to provide more care and more billable opportunities for the ABA therapy provider.

Telehealth can be embedded in the way we traditionally provide services, as an additional way to increase access to parents. It can also help reduce barriers to services that may include travel, illness exposure, and career responsibilities.

BCBAs can also increase attended parent training hours through the use of telehealth, and can increase supervision opportunities.

You may even be able to recover some of the costs of reviewing videos and providing written advice to families through asynchronous teleheatlh.

How does TheraWe decrease screen time while optimizing times on-screen?

TheraWe is an HIPAA compliant mobile video platform that bridges the gap between the clinic and families at home.

The platform allows parents to take and upload videos any time during the week from his/her mobile device. Videos are then uploaded to a secure location so that they can be reviewed by the BCBA.

The BCBA can also share the video that has been provided by the parent, as part of the next parent training session, decreasing the time the child has to be on the screen.

With this approach, the BCBA can discuss feedback on home implementation, what is working, and any areas for improvement. This is particularly useful for children who have difficulty with attention to the screen.

Should telehealth always be an option, even after the pandemic?

Many people will continue with some new habits formed during the pandemic. Telehealth isn´t an exception.

It can be combined with in-person therapy based in clinics or at home, and is a means to continue to provide services to people in rural areas or who have difficulties with scheduling or distance from providers.

Telehealth is a great alternative to in-person services for those who wouldn’t otherwise have access to them.

For example, if a parent is struggling with novel challenging behaviors, it could be convenient to do a parent training telehealth session for the day. This might be easier to fit into the parent’s busy schedule rather than arranging an appointment in person.

Should providers and business owners invest in better technology to improve telehealth, and why?

One thing that can make telehealth less convenient is, of course, technical issues.

Without proper technology and a strong Wi-Fi connection, it can be more difficult to carry out telehealth sessions. In order to provide the best services, you need better technology.

Providers and business owners should, therefore, invest in technology to help improve telehealth services. It’s important to have an effective, user-friendly interface to deliver these services through.

As far as hardware goes, a good camera, microphone, and computer are essential.

What are some top tips for parents, therapists, and etiquette for setting expectations for sessions?

It’s a good idea to be clear about expectations from both the ABA therapy provider and the parent. Give the parent a clear indication of their role. Thorough preparation will help improve the process.

It’s also important to be understanding that this is a new platform and many parents might be unfamiliar with it. Therefore, it’s necessary to be flexible with telehealth services and parent engagement.

Parents will need to get used to the platform and how it works. The best thing to do is to give them a thorough explanation of all expectations beforehand.

Sitting in front of a screen for a long time isn’t healthy, so it’s vital to work in proper conditions. Ergonomic settings are essential and the lighting and positioning of furniture and equipment need to be controlled. It’s also a good idea to take regular breaks.

Telehealth is the part of the future of providing care. It’s a new way to provide therapy services to those who wouldn’t normally be able to receive them.

ABA therapy providers are also able to broaden their client base and increase billable opportunities. For more information on ABA Therapy & Telehealth FAQs, contact us for all your questions answered.


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Increase Billable Moments with TheraWe: Now Part of Rethink BH

At Rethink Behavioral Health, we’re always looking to improve and offer better products and services to serve our customers’ unique needs.

This holds especially true in an uncertain and ever-changing landscape as we are all in now. With that in mind, we recently announced the acquisition of Kansas City-based startup, TheraWe.

TheraWe is a HIPAA-compliant mobile video platform that helps bridge the gap between pediatric therapy centers and families at home.

Their tagline is “Increase Billable Moments with TheraWe”, and that is precisely what we plan to help therapy centers do with their help.

In this article, we will give some background, highlights and customer data on TheraWe, and what you can expect from us together in the future.

About TheraWe

In today’s world, pediatric therapy providers are constantly on the move, using mobile devices to communicate with and train parents or children.

TheraWe is a platform offering pediatric HIPAA compliant parent programming, messaging and video conferencing that supports office visits, remote questions and secure live video chat.

It allows parents of children with special needs and therapists to stay engaged using modern tools that help track and monitor progress remotely while increasing revenues for service providers.

TheraWe works best as a hybrid, offering in-person, remote and live video support. Users of their technology include ABA Therapists, Occupational Therapists, Speech Therapists, Early Intervention Programs, Schools and more.

Platform Highlights

TheraWe doesn't just help increase billable moments. Here are a few other highlights and benefits providers can expect:

  • Improve parent engagement
  • Streamline communication
  • Capture billable time for things you are already doing
  • Increase revenue by up to 10% (results may vary)
  • Reimbursement using asynchronous telehealth
  • Reimbursement is dependent on your state and funders

Customer Success Story

TheraWe customer, RL Therapy Group, started using the TheraWe platform with a group of patients and therapists to increase parent engagement and improve communication in the therapeutic process.

In the last 3 months, during the pandemic, RL Therapy was able to increase billable units by 10% with the use of TheraWe, all while improving parent engagement and communication.

The TheraWe platform facilitates and tracks asynchronous telehealth and allows therapy providers to collaborate with parents in a more modern way.

Self-Reported Customer Data

Take a look at some self-reported customer data from RL Therapy Group. This data shows the change over a three-month period in units billed in Telehealth vs. Therawe.

TheraWe and Telehealth chart

If you’re a current or prospective Rethink customer and would like to learn more about how Rethink and TheraWe can help improve your pediatric or ABA therapy practice, contact us today.


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Best Practices: Navigating the Contracting & Credentialing Process (Video)

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Rethink billing software and services can help save your ABA therapy practice, clinic or business time and money by increasing efficiency and automation by eliminating workarounds, excel spreadsheets and lost revenue potential.

From our scheduling and billing synchronization, to easy reporting, business transparency, advanced reporting and compliance capabilities, you’ll have all the tools you need at your disposal.

You can also fully outsource your billing efforts with Rethink if you’d like. That all sounds great, right? But wait, there’s more…

New Partnership & Webinar

In case you missed it, we recently announced that MRC Billing has become part of Rethink Behavioral Health.

This new partnership further expands our Revenue Cycle Management (RCM) services by enabling us to offer Enrollment Services for a seamless credentialing and contracting process.

To celebrate, we hosted a webinar with Monica M. Hammel, who is now the Enrollment Manager at Rethink Billing (formerly MRC Billing) to discuss the following.

  • What you need to do to become contracted
  • What is a CAQH and what exactly is credentialing?
  • What to expect from the insurance companies
  • Types of contracts
  • Following up on your requests for contracts and credentialing

About the Presenter

With over 8 years experience of working for an ABA billing company overseeing the Enrollment and Credentialing Services, it is Monica’s department’s responsibility to verify how an incoming client is contracted and credentialed, so that we are billing the insurance companies correctly, from the very beginning of our relationship with our clients.

Throughout the years, Monica has found that 9 out of 10 customers have experienced some type of credentialing or contracting issue that resulted in denied claims PRIOR to deciding to outsource.


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Returning to Work: A Conversation to Resume Regular Operations

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Returning to work will bring new legal and practical challenges for employers in all industries and geographies.

For this reason, it is imperative to have a plan in place while being cognizant of laws/guidelines to avoid any legal repercussions on your company.

Vanessa Kelly, a Labor & Employment Attorney and Litigator with Clark Hill, PLC, and Melinda Lapan, Vice President of HR Advantage Advisory, recently hosted a webinar to help businesses and individuals prepare to resume regular operations.

They discussed the following topics in detail:

  • Preliminary considerations
  • Preparing the workplace for safe re-entry
    • OSHA/CDC guidelines
    • State Health Authorities
    • Executive Orders
  • Hiring/Rehiring
    • Dealing with Workers’ Anxiety
    • Refusals to work
    • Telework, accommodations & leaves
  • Dealing with workplace exposures or workers who get sick
  • Takeaways/Action steps
  • & more!

About the Presenters

Vanessa Kelly is a Labor & Employment Attorney and Litigator with Clark Hill, PLC, a full-service, global law firm. Vanessa’s clients seek her experienced, confident counsel in addressing their employee management needs. She provides legal services including risk assessment and risk avoidance in employee terminations, accommodating disabilities, addressing workplace misconduct, protecting key personnel and proprietary information, performing reductions in force, and implementation of workplace policies designed to avoid disputes and comply with state and federal law, to name a few. Vanessa also defends employers before federal and state courts and civil rights agencies. Vanessa earned her J.D. at George Washington University Law School, and is licensed in both NJ and NY.

Melinda Lapan is Vice President of HR Advantage Advisory, a subsidiary of Clark Hill. HR Advantage Advisory provides HR outsourcing and consulting services. Melinda has over 20 years of Generalist experience in Human Resources, having worked in various HR leadership roles across multiple industries prior to joining HR-AA. She has a Master of Business Administration (MBA) degree and she holds two HR certifications: the PHR and the SHRM-CP.


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Marketing Your ABA Practice - Marketing in 2020 (Webinar)

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Marketing your ABA practice does not need to be complicated or complex. While digital channels such as social media, search engine optimization (SEO), email marketing and pay-per-click (PPC) are very important elements of marketing, there are components that can be done within your practice with little effort.

Before you consider diving into marketing, your mindset should be to focus on the customer. Here are some questions you need to consider:

  1. What does our perfect customer look like?
  2. How are our customers hearing about us?
  3. What are we doing to “wow” our customers?
  4. How are we communicating with our customers?

Jay Baer, author and marketing consultant, shared that 92% of consumers trust recommendations from people they know directly, and anonymous reviewers have a 70% trust rate when they post online about a brand.

Online reviews are extremely important for businesses, but it goes against the BACB code of ethics (Section: 8.05 Testimonials and Advertising). Does that mean we cannot market our business effectively? Absolutely not. 

Online reviews are important, but word-of-mouth is even more important. If you create an operational process around customers to “wow” them, you will see your practice grow.

What can we do to “wow” customers and prospects?

Customers do not need a lot to be impressed with a business. As an ABA therapy practice, you can try the following as examples:

  • Create fun and educational posts on social media
  • Check-in with your clients after two months of therapy and survey them
  • Send monthly email newsletters
  • Write them a handwritten note or letter
  • Create video or blog content on your website
  • Improve your website usability to communicate with clients and prospects

Let’s use us as an example. We provide monthly webinars on important topics that provide value to clients. Does this result in more sales? Maybe, but that is not the goal. The goal is to help customers navigate the ABA business landscape.

Next Steps

Before you consider hiring staff or an agency to help with your needs, check out our webinar with Glenmont Consulting. Pete Polgar, the Principal of Glenmont, will provide you with actionable takeaways. Enjoy!


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COVID-19 Return to Work Resources for ABA Practitioners

Many states around the U.S. have begun to lift restrictions following the COVID-19 pandemic, allowing more businesses and individuals to return to work over the coming weeks.

While shifting to telehealth has gone well for many, if you’re an ABA practitioner, you might be eager to get back into your schools or clinics, but it’s important to do it the right way to ensure your staff, clients and students are safe.

With that in mind, we’ve gathered several resources to help you do so, ranging from general workplace guidance to tips for healthcare professionals and more. Feel free to download the entire bundle here, or continue reading below for more information on each individual resource.

General Workplace Resources

Review these general resources that can be used to reopen public spaces, workplaces, businesses, schools and at home.

CDC: Questions to Ask When Reopening the Workplace

This tool from the Centers for Disease Control (CDC) aims to assist employers when making decisions during and following the COVID-19 pandemic. This guide is designed to help protect vulnerable workers.

CDC: Developing & Implementing a Cleanliness Plan

Whether you are a business owner, run a school or want to keep your home safe, this guide will help you develop, implement and maintain a cleanliness and safety plan. At the bottom are dozens of additional resources compiled by the CDC.

CDC: Guidance for Cleaning & Disinfecting

Here’s a simple summary of the two above resources from the CDC, with tips for developing a plan and questions to ask when reopening.

5 Steps to Reopen Your Workplace

It’s important to follow recommendations issued by your state and local health departments when determining appropriate actions to take, and pay attention to these five steps.

OSHA: Guidance on Preparing Workplaces for COVID-19

This detailed guide from Occupational Safety and Health Administration (OSHA) outlines recommendations and descriptions of mandatory safety and health standards. It is not a standard or regulation, and is not legally binding.

Responding to Staff Who Do Not Want to Return

Guidance to help employers and employees understand the application of new laws and how they impact them.

Resources for People with Disabilities & Disorders

Those with special needs might be especially at risk when returning to workplaces and educational settings. Review these resources for important information and advice.

CDC: People with Disabilities

Some people with disabilities may be at a higher risk of infection or severe illness because of their underlying medical conditions. Here are some tips to prepare and protect.

CDC: People with Developmental and Behavioral Disorders

Find out what people with developmental and behavioral disorders need to know about COVID-19.

Healthcare Clinics & Medical Offices

The following resources are specific to assist health clinics and medical offices reopen safely following COVID-19.

CDC: Get Your Health Clinic Ready

Follow these tips to get your health clinic ready to reopen. There are steps healthcare professionals should take before clients or patients arrive, when they arrive and after they leave, and medical staff needs to be trained accordingly.

CDC: Medical Office Preparedness Planner

While this CDC planner is specific to primary care provider offices, many of the recommendations and tools remain applicable to ABA provider facilities.

Additional Resources

Take a look at these additional resources for fire safety and vehicle cleanliness tips to keep everyone safe.

NFPA: Maintaining Fire Protection & Life Safety Systems

The National Fire Protection Association (NFPA) developed this guide to help commercial and residential buildings maintain fire protection and life safety systems where less personnel are present.

Vehicle Cleanliness Tips

Follow these tips to keep vehicle interiors free of harmful germs and other unwanted elements.

CDC: Shared Housing

A guide to help you plan, prepare and respond if you live in or manage a shared housing property.


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Free ABA Data Sheets & Forms

At Rethink Behavioral Health, we offer all-in-one behavioral health solutions for Applied Behavior Analysis (ABA) providers. We believe that technology allows providers to grow quicker through efficiencies, but we understand some still prefer paper and pencil.

At the end of the day, we want to be a resource for everyone, because when it comes down to it, all we’re trying to do is improve care for those who need it. With that in mind, we developed several data sheets that ABA providers can use to track their data.

These free ABA data sheets are easy to download. We encourage you to customize each sheet to meet the needs of your clients or service delivery model. If you’d like to learn more about our clinical and practice management solutions, please contact us here.

To download our Free ABA Data Sheet, please fill out your information below:

What’s included

We’ve broken this bundle of free ABA data sheets down into two primary categories, they are:

  • Programming
    • Skill Acquisition (SA)
    • Behavior Reduction
  • Supervision forms

Programming includes any goals that are trying to be accomplished to increase a variety of skills, such as daily living, communication and social skills, along with behavior reduction strategies, which includes any forms dedicated to tracking challenging behaviors.

Supervision forms will include any Procedural Integrity (PI) forms, Inter-Observer Agreement (IOA) and other tracking forms which we’ll go into more detail on below. These are more for program and staff evaluation.

Programming

As mentioned above, Programming pertains to any goals that are to be accomplished to increase skills and replacement behaviors, and decrease problem behavior. Programming is broken down into two categories; Skill Acquisition and Behavior Reduction.

Skill Acquisition

The first component related to programming is SA. In this section we’ll review Task Analysis (TA) and Discrete Trial Training (DTT), as well as several methods of data collection.

Task Analysis (TA) Data Collection

Clinician monitoring parent-caregiver behavior with complex behavior chains use this method to break them down into smaller steps.

A sequence of brushing teeth, washing hands, then going to bed is a common example.

Additional steps and targets can be identified by understanding each step.

Discrete Trial Training (DTT)

One of the most common ABA teaching methodologies is Discrete Trial Training. It is a one-on-one approach aimed at teaching students new skills in a systematic way.

DTT allows for massed or interspersed trial options. In our DTT Data Sheet, clinicians can track up to 10 individual trials and track accuracy and independence in responding.

Cold Probe Data Sheet

Cold Probe Data Sheets are ideal for tracking skill acquisition with many targets within a program.

They allow the parent or therapist to probe correct or incorrect responses at the beginning of the session prior to teaching. This can be used instead of trial by trial data collection.

Rate Data Sheet

The Rate Data Sheet helps track both the frequency and rate of targeted skills. These two factors are related, but have different definitions.

Frequency is defined as the number of times something occurs, while rate is the frequency of that same activity over a specified period of time.

Interval Data Sheet

Tracking intervals allow for an observer to set any amount of time to monitor the occurrence and/or duration of a behavior, and is an estimate of how often behavior is occurring. This sheet has space to track 20 intervals, which can be defined as whole, partial or momentary-time sampling (MTS).

Whole means that a behavior occured for the entire interval, partial describes a behavior that occured at any point throughout that interval, and MTS tracks if behavior is occurring at the end of the interval.

Duration Data Sheet

These sheets allows clinicians and therapists to track the lengths of time of each occurrence of behavior for each skill.

Behavior Reduction

Behavior reduction focuses on any maladaptive behaviors targeted for decrease. The two primary sheets that will be used in this component are the Antecedent Behavior Consequence (ABC) Data Log and Scatterplot Data Sheet.

Additionally, the Rate, Interval and Duration sheets detailed above can be used for tracking behavior reduction.

Antecedent Behavior Consequence (ABC) Data Log

The log provided is an unstructured ABA data log, as opposed to structured. This log can be edited to create a structured data sheet per client, which can be helpful for parents and caretakers as it makes the process more objective. Parents can select from a menu of options as opposed to writing their own thoughts down.

ABC Data allows parents to see patterns in behavior, including challenging behaviors such as tantrums, aggression, self-injury, etc, what causes them, and what follows them. This sheet helps track a specific behavior during an activity, along with the antecedent (before), consequence (after) and possible function.

Total duration is also an important component to track here, as duration may decrease before frequency of episodes decreases.

Scatterplot Data Sheet

Our Scatterplot Data Sheet helps to determine behavioral patterns with regard to time.

These sheets allow clinicians to track when behavior occurs in 15, 30 and 60-minute intervals over a 24 hour period.

Supervision Forms

Supervision forms included anything related to Procedural Integrity (PI), Inter-Observer Agreements (IOA), and additional forms used for tracking, but not necessarily related directly to client behavior.

Their purpose is to record data on parent and caregiver performance, so supervisors can provide feedback to improve performance as needed.

Task Analysis (TA) Procedural Integrity (PI) Data Sheet

When it comes to Task Analysis, procedural integrity is essential. PI is defined as how accurately a program is consistently implemented as it was intended.

This method is used by a clinician monitoring parent-caregiver behavior with complex behavior chains and breaking them down into smaller steps. Examples include a sequence of brushing teeth, washing hands, then going to bed. By understanding each step, additional steps and targets can be identified.

With TAs, any type of skill can be targeted. Our TA PI Data Sheet allows clinicians to track trials for pre-teaching behaviors, in-session steps and space at the end for error correction.

Discrete Trial Training (DTT) Procedural Integrity (PI) – Data Sheet

This is a structured method for teaching a new skill. Because of this, it’s especially important that caregivers implement trials as programs.

It is also used to evaluate a parent or caregivers implementation of DTT trials. This free ABA data sheet tracks up to 10 individual trials, along with pre-teaching, within-session and error correction responses.

Natural Environment Training (NET) Procedural Integrity (PI) Data Sheet

Last, but not least, is Natural Environment Training. NET is less structured than DTT, and allows clinicians to capture teaching opportunities as they occur naturally.

A child may be able to learn a skill in a structured environment, but may struggle to generalize the skill in the natural environment. This is an important factor for educators to understand, so they can tailor instruction so students can apply lessons learned naturally.

Similar to DTT, this free ABA data sheet tracks up to 10 individual trials, including pre-teaching, within-session and error correction responses.

Inter Observer Agreement (IOA) Templates

IOA data sheets are designed to evaluate accuracy in ABA data collection and identify observer drift or bias.

With IOA data collection, two people will observe a child or client at the same time, and record data on the target behavior or response. Once completed, they will compare their data.

The process helps determine if behaviors are well-defined, recorded accurately and consistently. This is also known as program correctness, and highlights the importance of recording data accurately.

Behavioral Skills Training Tracking Form

The Behavioral Skills Training Tracking Form is used to teach a new skill to a caretaker or caregiver. This may be an especially effective method of training with telehealth services.

The instructor provides a set of instructions and models for parents what to do step by step. The parent practices while the ABA therapist or supervisor watches and provides feedback, and this process continues until the skill has been mastered.


Complete Guide & Resources for Telehealth in ABA Therapy

Introduction & Our Goal

Updated: 4/13/2020

No one was expecting the COVID-19 to force practitioners to provide from their homes. At Rethink, we have telehealth solutions integrated into our ABA practice management solution. For Rethink users, we have prepared guides and instructions on how to use our telehealth solution to conduct your remote sessions. We understand that not all of you are users of our platform, so we will be releasing content that can help support your operations.

Interested in learning how our solutions can help you? Click Here To Schedule Your Free Demo  

We are working hard to distribute the most up-to-date content that will help you transition your practice from in-person to remote sessions.  Our team will keep adding resources and sharing our knowledge as quickly as possible.

Please bookmark this page and check periodically for updates.


How To Guide Video

To Download Our Bundle, Please Fill Out Your Information Below:

Rethink Behavioral Health Logo

1. Rethink Parent Portal Task Analysis for Clinicians

This document is designed for clinicians to assist parents in the utilization of the Rethink Behavioral Health parent portal.

2. Rethink Behavioral Health Clinical Prep for Telehealth Services

This document provides resources for clinicians for setting up Rethink client profiles to provide telehealth consulting services.

Tips for Conducting Telehealth Consultation

This document provides general tips and suggestions in conducting telehealth consultations such as pre-service considerations, session format considerations, initial sessions, subsequent sessions, additional tips.

Parent Resources

This pack includes a Parent ABC Data Log and a Guidelines to Developing Behavior Management Strategies document.

Supervision Sample Templates

This pack includes an RBT Supervision Checklist (both PDF and an editable Word document), Performance Feedback – Supervision Consultation Form for telehealth (editable Word document) and BCBA RBT Supervision Session Note document.

Within Session Templates

This pack includes a Session Notes Template for Telehealth Consultation (both PDF and an editable Word document), Preference Assessment Checklist, Parent Strategies for Managing Challenging Behaviors, Initial Intake Notes Template for Telehealth (both PDF and an editable Word document), and various PDF and editable data sheets.

Guidelines for Practicing Applied Behavior Analysis During the COVID-19 Pandemic

These guidelines represent an expansion of some information that was first presented on March 25, 2020 in a live webinar hosted by the Association of Professional Behavior Analysts (APBA), titled “Telepractice of ABA During the Pandemic: Working with Health Plans.” (To access a recording of that webinar, click here). They are meant to provide general answers to some of the most common questions that have been posed to APBA since the outset of the COVID-19 outbreak in North America, and a framework to assist ABA practitioners in making certain decisions about whether and how to provide services to clients in the context of the pandemic.

Information and recommendations are offered in these areas:

  1. Determining if ABA services are deemed “essential” under emergency governmental
    orders or regulations
  2. Identifying and complying with applicable behavior analyst licensure laws and rules, in
    particular those pertaining to telepractice (i.e., remote delivery of ABA services via
    telephonic, audio, and/or video technologies)
  3. Using professional standards to guide decision-making about delivering services to
    clients
  4. Working with health plans and other third-party payers on the delivery of ABA services
    via telepractice

Source: https://www.apbahome.net/

Coming Soon!


social media platforms for aba therapy

Best Social Media Platforms for Your ABA Therapy Business

For many ABA therapy businesses, promoting their services is often done through traditional marketing methods and word of mouth.

That said, we’re seeing more and more practices starting to embrace online marketing initiatives.

You can’t talk about successful online marketing without the use of social media platforms.

Social media can be a powerful asset for your ABA therapy business and when harnessed correctly, it can exponentially grow your reach online.

If you don’t have much experience of marketing your ABA therapy business on social media, the thought of getting started can feel daunting.

To help clear things up and arm you with the information and insights you need, we’ve put together this guide.

Read on to find out about the best social media platforms for your ABA therapy business to use.

Why Social Media Matters for You

If your business wants to find new people to work with and new patients interested in what you’re offering, it’s important to reach out to people and to get your name out there.

Lots of daily activity that happens on social media, which is why your business needs to be active and part of the conversation.

Social media is about more than the normal personal things we all share, like what you ate for breakfast or what new album you are listening to.

It’s also space for businesses to connect with customers and to build a following that’ll help them grow over time.

With the right approach and quality content, you’ll connect with lots of people who wouldn’t otherwise have known your business even existed.

Identify Your Goals

Before you can construct an effective social media strategy, you first need to clearly identify your goals and what you want to achieve.

The right approach will only be found when you know which outcomes you and your team are working towards.

For some professionals, that might be about expanding your reach, for others it could be about recruiting or making industry connections and contacts.

These are very different aims and will require different approaches to social media.

The content that will land well with industry professionals will have a different, more specialized and informed tone than the content parents interested in your services might enjoy and benefit from.

Different social media platforms will be well- or not so well-suited to various goals and approaches.

Below, we’ll talk about the best platforms available and what they can offer below to help you get an idea of which of them will benefit your business most.

Which Platforms You Should Consider Using

Here’s more information about each of the top social media platforms, what they’re good for and why you should (or shouldn’t) use them.

From there, you can decide which you think will best suit your ABA therapy business and what you want to achieve going forward.

Twitter

If you have an existing audience, Twitter is a good platform to make use of.

It’s the platform to use if you’re looking to stay on top of trends that are being talked about by users online and around the globe.

If you’re not looking to make use of trending topics as a way of promoting your business, and don’t already have an established audience, Twitter is not the ideal platform for you to focus your efforts and attention on. 

If you use Twitter, be sure to stay on top of new conversations and remember to take a unique approach each day.

Trends emerge out of the blue, and if they’re relevant to your business, be fast in leveraging them appropriately to your marketing advantage.

Instagram

Instagram is the most visual social media platform, and that’s why it’s ideal for giving customers a glimpse of what your business does.

That said, it can be a hard platform to master, as a cohesive and visual aesthetic is essential.

It’s about creating captivating images that grab the attention of parents who might be interested in the services you offer.

It tends to be a younger audience on this platform, but there’s a good range of ages for you to appeal to with the right images and graphic content.

Creativity will be key when using Instagram, so don’t shy away from expressive content that goes beyond what you might create for other social media platforms.

It’s about drawing people in and making people take notice.

When you’re competing for attention on a platform like Instagram, only visually engaging and thoughtful content will cut through the way you need it to.

Facebook

Facebook is by far the biggest social media platform out there right now, and businesses of all kinds should be using it.

For the best outcomes, it makes sense to use paid promotions to increase the reach of your Facebook page and get more people visiting it and interacting with it.

You should remember that for many adults, a Facebook page will be the first glimpse people will have of your business. 

First impressions matter when marketing your business on social media.

Ensure your business comes across in a way that’s presentable and establishes a tone that’s appealing and appropriate for the audience you’re looking to engage with.

LinkedIn

LinkedIn is the platform to use if your focus is on recruiting new staff to work for your business.

It’s also good for making industry contacts that might aid your business in one of many potential ways.

Content produced for this platform should be professional and use a tone that suits that kind of audience.

It might not be a platform you feel a need to use urgently, but it might be something to look into when your business expands, especially with its organic reach at an all-time high.

Having strong industry contacts and a professional presence online within that industry is recommended to grow your ABA therapy business.

What to Post and What Not To

What you post (and what you don’t post) on your social media channels will depend on several factors.

It’s important to put in place a strategy that you can follow consistently, taking into account the aims of your business and what you want to achieve.

If you’re looking to connect with more parents, sharing content and posts relevant to them, such as articles or videos about parents of children on the autism spectrum, will generate more engagement and social shares.

Be Specific

It’s also important to tailor your posts and content to the platform you’re using.

Each social media platform has its own quirks and particularities, as we described above.

You should cultivate an approach that suits the medium for the best outcomes.

What you post on Instagram, for example, will need to be different to what you post on Facebook.

That’s because of the different constraints as the platform, as well as differing audience expectations.

Follow Trends and Leverage Video

It’s wise to engage with tending articles, topics and viral videos that have relevance to your message and the ideas you’re trying to convey to your audience.

Creating your own original content is important too, and there are many ways to do so.

When people are scrolling through post after post, video content that makes them stop and take notice, but it still takes a balanced approach to be successful.

Recognize Relevant Awareness Days

There’s an awareness day for just about everything nowadays, and they can offer fantastic opportunities for businesses like yours.

When a relevant holiday or awareness day rolls around, be sure to make the most of it.

Put your business at the forefront of the conversation that’s taking place that day and have pre-prepared content that people can engage with.

People will be much more receptive to your ideas and your messages when there’s a reason for them to do so, such as a day that they feel is important.

What Else You Should Know About Marketing Your Business on Social Media

Now you know which platforms to use and what type of content to post.

We have a few more tips that can help you be more efficient with your social content and engagement strategy.

Consistency

As we’ve briefly mentioned above, consistency is important when it comes to posting content on social media and marketing your business that way.

You want to make sure that people are aware of you and that they don’t forget your business.

If your posting is inconsistent or goes through long barren spells, people will stop taking interest.

That’s why it makes sense to create a consistent posting schedule, which you can easily do so with a content calendar in an Excel sheet.

Collaboration

It can also be a good idea to collaborate with influencers who operate in the same space as you.

Your business doesn’t need to be an island when it comes to marketing its services on social media.

You can often achieve much more and much further reach when teaming up with other people.

Automation and Scheduling

From a logistical point of view, you might also want to think about how your approach to social media marketing might be made easier.

There are lots of social media automation tools that will help you with that, so be sure to check them out.

There are hundreds of scheduling tools that’ll make your life much easier, and they’ll ensure that the consistency we discussed above doesn’t fall by the wayside.

Are you looking to grow the social media presence of your ABA therapy business? Let us know below!