Insurance During the pandemic blog hero image

Insurance During COVID-19 Pandemic Behavioral Health Providers (Video)

To watch the webinar, please fill out your information below:


female staff member webinar graphic

Best Practices: Navigating the Contracting & Credentialing Process (Video)

To watch the webinar, please fill out your information below:

Rethink billing software and services can help save your ABA therapy practice, clinic or business time and money by increasing efficiency and automation by eliminating workarounds, excel spreadsheets and lost revenue potential.

From our scheduling and billing synchronization, to easy reporting, business transparency, advanced reporting and compliance capabilities, you’ll have all the tools you need at your disposal.

You can also fully outsource your billing efforts with Rethink if you’d like. That all sounds great, right? But wait, there’s more…

New Partnership & Webinar

In case you missed it, we recently announced that MRC Billing has become part of Rethink Behavioral Health.

This new partnership further expands our Revenue Cycle Management (RCM) services by enabling us to offer Enrollment Services for a seamless credentialing and contracting process.

To celebrate, we hosted a webinar with Monica M. Hammel, who is now the Enrollment Manager at Rethink Billing (formerly MRC Billing) to discuss the following.

  • What you need to do to become contracted
  • What is a CAQH and what exactly is credentialing?
  • What to expect from the insurance companies
  • Types of contracts
  • Following up on your requests for contracts and credentialing

About the Presenter

With over 8 years experience of working for an ABA billing company overseeing the Enrollment and Credentialing Services, it is Monica’s department’s responsibility to verify how an incoming client is contracted and credentialed, so that we are billing the insurance companies correctly, from the very beginning of our relationship with our clients.

Throughout the years, Monica has found that 9 out of 10 customers have experienced some type of credentialing or contracting issue that resulted in denied claims PRIOR to deciding to outsource.


A graphic for a Rethink return to work webinar

Returning to Work: A Conversation to Resume Regular Operations

To watch the webinar, please fill out your information below:

Returning to work will bring new legal and practical challenges for employers in all industries and geographies.

For this reason, it is imperative to have a plan in place while being cognizant of laws/guidelines to avoid any legal repercussions on your company.

Vanessa Kelly, a Labor & Employment Attorney and Litigator with Clark Hill, PLC, and Melinda Lapan, Vice President of HR Advantage Advisory, recently hosted a webinar to help businesses and individuals prepare to resume regular operations.

They discussed the following topics in detail:

  • Preliminary considerations
  • Preparing the workplace for safe re-entry
    • OSHA/CDC guidelines
    • State Health Authorities
    • Executive Orders
  • Hiring/Rehiring
    • Dealing with Workers’ Anxiety
    • Refusals to work
    • Telework, accommodations & leaves
  • Dealing with workplace exposures or workers who get sick
  • Takeaways/Action steps
  • & more!

About the Presenters

Vanessa Kelly is a Labor & Employment Attorney and Litigator with Clark Hill, PLC, a full-service, global law firm. Vanessa’s clients seek her experienced, confident counsel in addressing their employee management needs. She provides legal services including risk assessment and risk avoidance in employee terminations, accommodating disabilities, addressing workplace misconduct, protecting key personnel and proprietary information, performing reductions in force, and implementation of workplace policies designed to avoid disputes and comply with state and federal law, to name a few. Vanessa also defends employers before federal and state courts and civil rights agencies. Vanessa earned her J.D. at George Washington University Law School, and is licensed in both NJ and NY.

Melinda Lapan is Vice President of HR Advantage Advisory, a subsidiary of Clark Hill. HR Advantage Advisory provides HR outsourcing and consulting services. Melinda has over 20 years of Generalist experience in Human Resources, having worked in various HR leadership roles across multiple industries prior to joining HR-AA. She has a Master of Business Administration (MBA) degree and she holds two HR certifications: the PHR and the SHRM-CP.


marketing your aba therapy practice webinar graphic

Marketing Your ABA Practice - Marketing in 2020 (Webinar)

To watch the webinar, please fill out your information below:

Marketing your ABA practice does not need to be complicated or complex. While digital channels such as social media, search engine optimization (SEO), email marketing and pay-per-click (PPC) are very important elements of marketing, there are components that can be done within your practice with little effort.

Before you consider diving into marketing, your mindset should be to focus on the customer. Here are some questions you need to consider:

  1. What does our perfect customer look like?
  2. How are our customers hearing about us?
  3. What are we doing to “wow” our customers?
  4. How are we communicating with our customers?

Jay Baer, author and marketing consultant, shared that 92% of consumers trust recommendations from people they know directly, and anonymous reviewers have a 70% trust rate when they post online about a brand.

Online reviews are extremely important for businesses, but it goes against the BACB code of ethics (Section: 8.05 Testimonials and Advertising). Does that mean we cannot market our business effectively? Absolutely not. 

Online reviews are important, but word-of-mouth is even more important. If you create an operational process around customers to “wow” them, you will see your practice grow.

What can we do to “wow” customers and prospects?

Customers do not need a lot to be impressed with a business. As an ABA therapy practice, you can try the following as examples:

  • Create fun and educational posts on social media
  • Check-in with your clients after two months of therapy and survey them
  • Send monthly email newsletters
  • Write them a handwritten note or letter
  • Create video or blog content on your website
  • Improve your website usability to communicate with clients and prospects

Let’s use us as an example. We provide monthly webinars on important topics that provide value to clients. Does this result in more sales? Maybe, but that is not the goal. The goal is to help customers navigate the ABA business landscape.

Next Steps

Before you consider hiring staff or an agency to help with your needs, check out our webinar with Glenmont Consulting. Pete Polgar, the Principal of Glenmont, will provide you with actionable takeaways. Enjoy!


Teaching Learners with Autism to Cooperate with Wearing Masks (Video)

To watch the webinar, please fill out your information below:

About this webinar

Given many states, local, and business mandates during the current pandemic, it is likely that students and clients will continue to be required to wear facial masks when attending school, work, and other community activities for the foreseeable future.

Compliance with wearing a face mask can be challenging for individuals with autism and other developmental disabilities. Often staff may see an increase in behavioral challenges related to clients tolerating masks worn by others, putting on a mask themselves, or adhering to long durations of mask-wearing. With these challenges may often come a correlated decrease in on-task behaviors related to learning or work responsibilities.

While increasing learner cooperation with wearing masks may be a novel skill being targeted by clinicians with their clients, the strategies for doing so are not. Although research is still limited on gaining compliance with masks, previous research can be extended to successfully target this particular skill. Behavior analytic programming has been shown effective in teaching skills such as tolerating hair cuts, blood draws, toothbrushing, and visits to doctors’ offices, as well as compliance with wearing eyeglasses and medical alert bracelets. These technologies can be extrapolated and utilized to also increase toleration and cooperation with wearing masks.

Dr. Erin Richard White of Alpine Learning Group presents several teaching options that can be effective with a variety of learners, including providing choice, using desensitization and shaping techniques, programming reinforcement, modeling, and other antecedent and consequence strategies.

If you enjoyed this webinar, we recommend checking out our ABA Telehealth Webinar: How To Support Families Remotely webinar. 


Telehealth webinar image

Rethink-ing Telehealth: Stories from the Front Line (Video)

Telehealth has presented itself as a viable long-term solution for ABA providers and their clients, even after things settle down following the COVID-19 pandemic.

It hasn’t been an easy transition for an entire industry to change how they provide care, but industry professionals have embraced the change.

They have accepted that this might just be the way things are for a while and have realized that by leveraging telehealth, they can reach more people, more often with the care that they need.

Rethink Behavioral Health Director of Customer Success, Erin Mayberry, BCBA, LBA, recently hosted a webinar discussing telehealth and highlighting some success stories from a few of our partners. In addition, we’ve provided you with a Telehealth Appropriateness Sheet, provided courtesy of Neurobehavioral Center for Growth in Utah.

Download Telehealth Appropriateness Sheet

You can watch a replay of the webinar at the link below:


Erin spoke with Rosalind Guiterrez, Clinical Director and Maggie Williams, Practice Coordinator from Cayer Behavioral Group, Jesse Yarger, Clinical Director at the Neurobehavioral Center for Growth in Utah, and Robyn Newberry, Founder of Endless Potential in Washington, about several topics, including, but not limited to:

  • Initial barriers and challenges when transitioning to telehealth
  • Personal success stories on the transition to remote services
  • Processes to determine appropriate service models for families
  • Understanding how the Rethink platform is being utilized during telehealth service delivery

Are you interested in learning more about implementing telehealth into your ABA therapy practice? If so, you’ve come to the right place!

We also recently put together an exclusive bundle that includes best practices for Rethink users, research and resources, general tips and information, and videos (coming soon).

If you follow this link, you can get access to the free bundle, along with a video guide on how to use it.

As always, we’re here to help. If you have any questions about telehealth, Rethink solutions or ABA therapy, please contact us through our website.


Bridget A. Taylor Webinar Image

Maximizing Parent Participation during Telehealth Services - Video

To watch the webinar, please fill out your information below:

Presenter: Bridget A. Taylor, PsyD, BCBA-D and Executive Director of Alpine Learning Group

Recorded On: Thursday, April 16th, 2020

During these unprecedented times, behavior analysts are now engaging families in service delivery via various web-based platforms. In order to upkeep standard of care, it is imperative to have an effective process in place.

This webinar will review:

  • Best practices when training parents remotely
  • Processes for helping families develop meaningful goal selection for both themselves and their children
  • Suggestions for providing compassionate care in our training of caregivers and helping family members develop self-compassion in their work with their children

We will also review components of Rethink’s curriculum for potential skills to target within the home environment.

An open question and answer period will follow the presentation.

Our presenter is Bridget A. Taylor, PsyD, BCBA-D and Executive Director of Alpine Learning Group! She is also a Senior Clinical Advisor for Rethink. Dr. Taylor was recently recognized by the Association for Applied Behavior Analysis International for her outstanding contributions to behavior analysis, and was given ABAI’s Fellow designation. Dr. Taylor is considered a leading authority on effective, and innovative interventions for autism.


rows of patient medical records

[Webinar] Translating Medical Necessity Criteria (MNC) for ABA Providers Working with Health Plans

Rethink Behavioral Health invites you to participate in our upcoming webinar, Translating Medical Necessity Criteria (MNC) for ABA Providers Working with Health Plans!

With a lack of consistency in the industry and guidelines that don’t offer an interpretation of what an appropriate level of care is, this is an important topic to understand.

Expect to discuss:

  • MNC/LOC guidelines
  • Socially Significant Programming and MNC
  • Defining success and limitations

This live webinar will be held on Thursday, November 9th at 1pm EDT/10am PDT, register now!

Our guest presenter will be Tim Crilly, BCBA, Senior Director at Rethink Behavioral Health.

Before Rethink, Tim spent 3 years at Magellan as the National Director of Clinical Services Autism and also 10 years for a provider group in California.


Rethink Behavioral Health holds a monthly webinar series entitled Entrepreneurship in ABA.

This targeted set of presentations will focus on the business aspects of running an ABA provider group.

Whether you are just getting started, or in high growth mode, this series will offer insights and best practices for helping your business succeed.


male typing on a calculator and looking at finance sheets

[Webinar] Affordable Care Act: How It Affects Your Business

Rethink Behavioral Health invites you to participate in our upcoming webinar, Affordable Care Act: How It Affects Your Business!

Signed in 2010, the Affordable Care Act (ACA) is entering the final stages of implementation. What opportunities or risks does the ACA represent to you? Join us to find out!

Our guest presenter, Liliana Salazar, Compliance Officer/HUB International, Insurance Services, who has over 20 years of experience in the insurance industry and insider information from Washington D.C..

This live webinar will be held on Thursday, October 19th at 1pm EDT/10am PDT. Click here to register.

P.S. Interested in a FREE VBMAPP license? Take advantage of our limited-time promotion for new and existing clients!

Rethink Behavioral Health holds a monthly webinar series entitled Entrepreneurship in ABA.

This targeted set of presentations will focus on the business aspects of running an ABA provider group.

Whether you are just getting started, or in high growth mode, this series will offer insights and best practices for helping your business succeed.


a female coworker speaking to two male staff members

[Webinar] Terminating Employees: Best Practices and Red Flags to Consider

Rethink Behavioral Health invites you to participate in our upcoming webinar, Terminating Employees: Best Practices and Red Flags to Consider!

It’s always a stressful time for everyone when an employee is leaving the company. Besides worrying about how employees and clients will be affected, you need to ensure this process is compliant and legal. Save your seat now!

Our guest presenter, John Engers, Compliance Counsel/President of Filice Tri-Valley, will be discussing red flags to keep an eye out for when considering terminating an employee!

This live webinar will be held on Thursday, September 21st at 1pm EDT/10am PDT. Click here to register.

Rethink Behavioral Health holds a monthly webinar series entitled Entrepreneurship in ABA.

This targeted set of presentations will focus on the business aspects of running an ABA provider group.

Whether you are just getting started, or in high growth mode, this series will offer insights and best practices for helping your business succeed.