Using Technology to Boost Efficiency & Profitability of your Behavioral Health Practice

By: Dawn Mackey
Published: Nov 24, 2020
smiling female BCBA using technology to boost her practice efficiency


As one of the most important aspects of a business, it is imperative for business owners to align your technology in order to promote growth in a scalable way.

An often ignored (yet equally important!) follow up to the initial implementation of this technology is monitoring and reacting based on your operations.

Topics Discussed

  • Discuss best practices in key business and technology areas that are important to align in Behavioral Health in order to be more successful and more profitable
  • Present case studies of successful business re-alignment
  • Provide ways to identify if your business is out of alignment and what to do about it

About PulseOne

For nearly 20 years, PulseOne is a business services company delivering operational support to small and mid-sized companies utilizing our team of technology and results-driven experts.

About the Presenters

Headshot of Chad Wiggins from PulseOne

Chad Wiggins

Director of Business Development at PulseOne

Chad has 25 years’ experience in the IT solutions and technology space. He is a Solutions Architect and enables PulseOne’s clients to maximize business growth with strategic planning, implementing technology plans and ensuring tech resources are aligned with their business goals.

Headshot of Paul Freeman, Managing Partner and the Chief Development Officer at PulseOne

Paul Freeman

Managing Partner and the Chief Development Officer at PulseOne

A long-time technology industry professional, Paul brings his over 25 years of experience in business and IT operations best practices to support PulseOne’s business clients. His experience has given him an exceptional view on what it takes to be a successful business and business leader in today’s technology integrated world.

About the Author

Dawn Mackey, Product Manager at RethinkBH

Rethink Product Manager

Dawn is a versatile, analytical, resourceful, passionate and people-oriented leader in the Behavioral Health industry who thrives in a growth oriented, progressive, and values-based organization. Dawn has dedicated more than 7 years to the B2B SaaS environment serving as a subject matter expert, owning features and products end-to-end, working cross-functionally to manage roadmaps, and prioritizing features based on company strategic objectives. She excels in identifying opportunities to innovate and improve products, while ensuring a great user experience for existing features.

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